Date: Oct 26, 2017
Location: Pune, IN, 411013
Company: Bentley Systems
Our Pune Office is looking to hire Interns to become valued members of our Managed Services Support engineers team in our Pune, India office. Excellent English language skills and ability to analyze complex technical problems required for this role.
The Managed Services Support Engineer will be responsible for:
- Answering user questions over the phone, email and web portal.
- Writing technical articles on the Bentley Communities site informing users on specific technical topics.
- Contribute to software testing from time to time, assist the Development teams manage Defects and User Enhancement requests.
- Primary help desk to support day to day project and Managed Services tasks and issues.
- Maintaining the software of Bentley MANAGE services and Success Plan users so reducing the Administration burden on the user
- Candidate once trained will work in 24×7 rotating shifts.
- Bachelor Degree in any engineering discipline.
- Ability to analyze complex technical problems.
- Technology savvy.
- Tactful and patient with users.
- Excellent English and strong communication skills required. Business-western fashion preferred.
- Knowledge of databases (SQL Server or Oracle), Programming skills is an asset.
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
- Adept at queries, report writing and presenting findings.
- Strong knowledge of and experience with reporting packages (Business Objects etc.) an asset.
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